Refund policy

Last updated: 10/21/26

All sales made through Brick Steals are final. Because our items are limited-quantity collectibles, we do not accept returns or exchanges for buyer's remorse, incorrect purchases, or changes of mind. Items are sold as described in each listing.

Damaged, incorrect, or not-as-described items

If your order arrives damaged, you receive the wrong item, or the item is not as described in the listing, contact us within 7 days of delivery at lou@bricksteals.com with your order number and clear photos of the issue. Once confirmed, we will send a replacement or issue a full refund to your original payment method, including shipping. If we need the item back, we will provide a prepaid return label.

Lost or missing packages

If your tracking shows delivered but you did not receive your order, or your package stops moving, email us and we will open a claim with USPS and work with you on a resolution.

Refund timing

Approved refunds are processed within 3 business days. Your bank may take 5 to 10 business days to post the refund.

Questions

Email lou@bricksteals.com. We usually reply within 1 business day.